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Returns/Returns

We offer an extended return policy. This means:

Within 30 days of receiving your delivery, you can return the goods to us without giving any reasons.

Please use exclusively our >> Returns portal - click here! <<

There you can directly print your return label and send us back the goods. Please note that for the return of goods with a gross sales value below 99.00 €, we will retain and offset fees of 4.90 € (does not apply to defective goods).

The processing and refund of your return will take 1-2 working days after the goods have arrived with us.

As owners, we operate this business with a lot of love and dedication and want to provide you with a completely pleasant shopping experience.

Warm regards

Thomas Nissen and Thomas Oberhofer

Questions? We are here for you!

You can contact us by email or phone:

Email: service@alpaka-store.de

Phone: 07032 / 35 96 747